FAQ

How can I request assistance and support to obtain a "Barkitna Card"?

You can contact the toll-free number for the senior citizens and residents support line at 80033322 and select extension 3 during official working hours from Monday to Thursday (8:00 AM - 3:30 PM) and on Friday (8:00 AM - 12:00 PM). In case of issuance the card from TAMM platform, contact the technical support of the platform via toll-free 800555.

What is "Barkitna Card"?

It is an electronic card for senior citizens and residents (60 years and above) who registered at FDF database. Barakatna includes all the services and facilities provided by government and semi-governmental entities, in addition to the advantages and services of Fazaa card provided specifically to senior citizens , to provide benefits and discounts in the private sector. to learn about the services, facilities and features provided by each party please see the electronic brochure by clicking On the following link:

https://fdf.gov.ae/ar/Documents/barkitnaen.pdf

Can I change or modify personal information on "Barkitna Card" after receiving it?

Yes, you can request changes or modifications by contacting the toll-free number for senior citizens and residents support at 80033322 and selecting extension 3 during official working hours from Monday to Thursday (8:00 AM - 3:30 PM) and on Friday (8:00 AM - 12:00 PM).

Can I request a replacement for a lost "Barkitna card"?

No need to request a replacement for a lost card. You can reload the electronic version of our Barkitna card through the following steps: log in to your personal account on Tamm, open 'My Wallet,' then 'My Documents,' and finally 'Registered Cards.'"

How can I request the "TAMM" car booking service for senior citizens?

You can request the Tamm car booking service through the Tamm platform or by calling 800555 and selecting extension 1-1-2. Alternatively, you can contact the senior citizens support line at 80033322 and select extension 3 during official working hours from Monday to Thursday (8:00 AM - 3:30 PM) and on Friday (8:00 AM - 12:00 PM).

Can I obtain a printed copy of "Barkitna Card"?

Sorry, you cannot obtain a printed copy because our "Barakat Card" is electronic-only.

Does the "Barkitna Card" include "MAWAQIF" exemptions or reductions?

"Barkitna Card" does not include parking fee exemptions or reductions.

Is there a smart app that I can download on my mobile phone for "Barkitna Card"?

There is no specific app for "Barkitna Card"

Is there a Ramadan food offer for holders of "Barkitna Card"?

The benefits of Barkitna card do not include the Ramadan food offer

How can I add my personal photo to our "Barkitna Card"?

"Barkitna Card" form does not include a personal photo but only contains the membership number and ID number.

How can I activate "Barkitna Card"?

There is no need to activate 'Barkitna Card'. As it is an electronic Card listed under saved requests on the 'TAMM' platform, it will be automatically activated upon issuance.

Is there a specific financial amount allocated for holders of 'Barkitna Card'?

There is no specific financial amount allocated for holders of 'Barkitna Card'.

How do I renew 'Barkitna Card'?

'Barkitna Card' does not have an expiration date, so there is no need to renew it.

How can I get a 'Fazaa Card'?

You will be automatically eligible for a 'Fazaa Card' after receiving 'Barkitna Card' through the 'TAMM' platform.

What is the timeframe to receive a 'Fazaa Card' after obtaining 'Barkitna Card'?

The 'Fazaa Card' will be available immediately after obtaining 'Barkitna Card'. If you encounter any challenges, you can call the toll-free support line for senior citizens and residents at 80033322 and select extension 3 during official working hours from Monday to Thursday (8:00 AM - 3:30 PM) and on Friday (8:00 AM - 12:00 PM).

What are the features and discounts of 'Barkitna Card'?

To learn about the services, facilities and features provided by each party, please see the electronic brochure by clicking the link below: https://fdf.gov.ae/ar/Documents/barkitnaen.pdf

Can I request issuance of 'Barkitna Card' on behalf of a relative?

Yes, you can request the issuance of the Card on behalf of a relative. Please ensure that you provide the correct personal information of the Cardholder.

How do I apply for 'Issue Barkitna Card' service?

You can apply for the service by following these steps:

1- Log in to the 'TAMM' platform, UAE PASS via the following link:

https://www.tamm.abudhabi/en/life-events/individual/SupportCommunityEnvironment/senior-citizens/BarkitnaCardRequest

2- Fill out the registration form.

3- Download the Card. Please ensure that there is a permanent copy of the Card in my documents within the personal account in 'TAMM platform'.

Are volunteer hours counted towards Wisdom’s Council Membership ?

Yes, volunteer hours are counted through the 'Volunteering Platform' (volunteers.ae).

What types of volunteer opportunities are available within the Council of Wisdom’s Council Membership?

Through the Wisdom’s Council Membership , you can participate in various volunteer opportunities, such as 'Expert Houses,' 'From You and For You,' 'Cultural Heritage,' and organising and managing community activities.

Is it necessary to register through the Volunteering Platform to volunteer within the Wisdom’s Council Membership?

Yes, it is necessary to register on the Volunteering Platform and obtain a membership number via the following link: https://volunteers.ae/

Is there an expiration date for membership in the "Wisdom’s Council" Membership?

There is no expiration date for membership.

Can I receive the service of Register for "Brakat Al Dar Club" Membership, if I have a mobility or visual impairment without the presence of an assistant?

One of the conditions for securing the membership is having an accompanying person with the member while they are at the club in case of any impairment (mobility/visual).

Which centres offer membership registration service for "Brakat Al Dar Club"?

Membership registration service for Brakat Al Dar Club are available at all 16 centers of the organisation, including six daytime clubs, which are as follows, Al Wathba Centre, Al Ain Center, Jebel Hafeet Community Centre, Al Mirfa Centre, Madinat Zayed Centre and Al Sila Centre.

What are the official working hours of "Brakat Al Dar Social Club"?

The official working days are from Monday to Thursday and the time is as follows:

Morning hours: 8:00 AM – 1:00 PM

Evening hours (if any activities are scheduled): 4:00 PM – 7:00 PM

Can I receive financial support from 'Register for Senior Citizens & Residents’ Social Support'?

This service does not provide financial support. The service aims to help individuals with the application process, if they are unable to do it by themselves or do not have someone to support them. It is completed by directing them to the relevant authority after passing the comprehensive assessment.

Does 'Register for Senior Citizens & Residents’ Social Support' include housing maintenance to suit the needs of senior citizens?

The service does not provide housing maintenance. It only helps the individual with the application process if they are unable to do so themselves or do not have someone to support them. It is done by directing them to the relevant authority after completing the comprehensive assessment.

What types of social support can be requested through the 'Register for Senior Citizens & Residents’ Social Support' on the 'TAMM' platform?

The service provides regular follow-ups for individuals living alone and those in similar situations, as well as facilitates access to services from relevant authorities based on needs assessment and eligibility criteria.

What kind of technical devices are used for training during 'Digital Empowerment Workshops'?

The 'Enroll' used in the Digital Empowerment Workshops enables senior citizens, residents and those approaching retirement to use social media, browse the internet and interact with various digital systems, such as the government 'TAMM' platform, as well as diverse digital applications and services.

Are participation certificates awarded for attending the Digital Empowerment Workshops?

A workshop certificate will be awarded after completing 6 out of 12 workshops.

What types of technical devices are covered in the Digital Empowerment Workshops?

The target group will be trained to use computers, smartphones and tablets.

What are the different levels included in enrolling in the Digital Empowerment Workshops?

Enrolling in the Digital Empowerment Workshops includes four specific levels as follows:

Beginner level – Basics of the Internet Intermediate level – Using the 'TAMM' government platform

Advanced level – Using smart applications and digital programs

Professional level – Using Microsoft programs.

What are the requirements for securing a participation certificate in the 'Parenting Skills for Early Childhood Stage' training course?

It is necessary to complete 6 out of 10 training workshops to obtain a participation certificate in the training course

What are the requirements for obtaining a participation certificate in the 'Strengthening the Role of Men in Positive Parenting' training course?

It is necessary to complete 2 out of 3 training workshops to secure a participation certificate in the training course.

How many sessions can I receive by registering for social counselling?

Only one session will be provided and if there is a need for follow-up according to the intervention plan, the client will be referred to the social care registration service.

Is it necessary to provide Emirates ID details to receive social counselling over the phone?

No, but if the service is requested through the 'TAMM' platform or service centres, it is necessary to provide Emirates ID details.

Can family disputes be addressed and resolved through the social counselling registration service?

Yes, the service addresses social issues that do not require legal interventions. If there are risk factors involved, cases are referred to the relevant authorities.

What is the phone number to contact for social counselling?

You can contact Family Consultation Call Centre via the toll-free number: 80033322. The centre's working hours are from 8:00 AM to 3:00 PM, Monday to Thursday and on Friday from 8:00 AM to 12:00 PM.

Does the social welfare registration service include accommodation and housing provision?

The social welfare registration service does not include accommodation and housing provision.

What is the phone number to contact for social welfare services?

You can contact the Family Consultation Call Centre via the toll-free number: 80033322. The working hours are from 8:00 AM to 3:00 PM, Monday through Thursday and on Friday from 8:00 AM to 12:00 PM.

How many consultation sessions can I receive through the social welfare registration service?

The number of sessions is unlimited and is determined based on the intervention plan.

Can I receive financial support through social welfare services?

The social welfare registration service does not include financial support.

What are the requirements to obtain a certificate of participation in the registration service for Al Dar Children and Youth Club membership?

It is necessary to complete 3 out of 4 training workshops to obtain the certificate of participation.

What are the seasons for providing the registration service for membership in Al Dar Children and Youth Club?

The registration service for membership in Al Dar Children and Youth Club coincides with school holidays.

Is there an expiration date for membership in Al Dar Children and Youth Club?

Yes, since it is an annual membership.

How can I volunteer to conduct workshops at the Children and Youth Club?

You can explore volunteer opportunities to conduct workshops at Al Dar Children and Youth Club through the UAE Volunteer Platform.

Are 'Safe Childhood' workshops offered only in schools?

Yes, 'Safe Childhood' workshops are offered in schools only.

Can parents attend 'Safe Childhood' workshops?

Parents cannot attend the workshop, since it is designed for children.

Is there an expiration date for membership in the Social Child Council?

There is no expiration date for membership in the Social Child Council.

Are there any tests or interviews required to obtain membership in the Social Child Council?

There are no tests or interviews required, since membership is available to all children within the specified age range.

What benefits do members of the Social Child Council receive?

The members of the Social Child Council will receive a certificate of participation.

What are the requirements to obtain a certificate of participation in the workshop 'Planning Your Social and Professional Future'?

Completion of the specified training hours for the workshop.

Does the service of 'Enrolling in Future Planning Your Social and Professional Future' include a series of workshops or is it just one workshop?

It includes just one workshop.

What are the requirements to obtain a certificate of participation in the 'Excellence in Entrepreneurship' workshop?

The participants are required to complete 4 out of 6 training workshops to obtain the certificate of participation in the training course.

Does the service of 'Enrolling in Excellence in Entrepreneurship' Workshop support only female entrepreneurs?

The service supports all women interested in the field of entrepreneurship.

Is there financial support available for entrepreneurs through the service of 'Enrolling in Excellence in Entrepreneurship Workshop'?

The service does not include financial support.

Does being absent for a certain period in the '100-Day Sports Challenge' program cancel my participation in the service?

Yes, one of the requirements for enrolment in the service is to commit to the 100 training days.

What type of medical tests should I undergo to ensure my health and fitness for joining the '100-Day Sports Challenge' program?

Comprehensive fitness medical tests to assess overall health condition.

Is it required for both partners to attend the 'Premarital Preparation' course?

It is not mandatory for both partners to attend.

What are the requirements for obtaining a certificate of participation in the 'Premarital Preparation' course?

It is necessary to complete 6 training workshops to obtain the certificate of participation in the course.

What are the requirements to obtain a certificate of participation in the 'Financial Planning Skills' workshop?

The participants are required to attend 3 workshops for each main topic.

Is the 'Balancing between the Family and Work' workshop offered only for working women?

Yes, the workshop is offered only for working women.

What are the requirements to obtain a certificate of participation in the 'Balancing between the Family and Work' Workshop?

The participants are required to complete 4 out of 5 training workshops to obtain the certificate of participation in the course.

Can I obtain the course material after attending the 'Enhancing Quality of Family Life Council' Course?

Yes, you can download the course material by scanning the QR code displayed during the workshop.n's events agenda.

What are the requirements to obtain a certificate of participation in 'Enhancing Quality of Family Life Council' Course?

Completion of 3 out of 4 training workshops is required to obtain the certificate of participation in the course.

How can I volunteer for the 'Quality of Family Life Forum' activities?

You can explore available volunteer opportunities through the UAE Volunteer Platform.

Where are the 'Quality of Family Life Forum' activities held?

The events are held at the centres of the Family Development Foundation as announced in the Foundation's events agenda.

What are the requirements for Register for Social Responsibility Ambassador Membership?

Ambassadors will have to undergo a 10-week training program focusing on social quality of life skills. This includes training and social simulations using the best social intervention methods that have a positive impact on knowledge, attitudes and behavioural change.

What are the benefits that Social Responsibility Ambassadors receive?

Certificate of volunteer hours.

Certificate of appreciation for implemented initiatives.

Support from the service team.

Recognition at the annual Community Responsibility Ambassadors ceremony.

Is there an expiration date for Social Responsibility Ambassador Membership?

Yes, there is an expiration date and the membership is valid for one year from the date of issuance.

Are there any tests or interviews required to obtain Social Responsibility Ambassador membership?

Yes, candidates are required to undergo a pre-test and post-test, as well as training, qualification and social simulations, with a 70% pass rate required to qualify for membership.

What are the requirements for obtaining a Social Responsibility Ambassador membership certificate?

First: Requirements to Advance to the Stage of Social Responsibility Ambassador Membership Eligibility:

• Commitment to 90% of practical sessions.

• Interaction and participation in theoretical and practical sessions with the trainer and group leader, with a minimum of 60%.

• Commitment to attending theoretical sessions with a minimum of 80% attendance according to the approved standards.

Second: Requirements to Obtain Social Responsibility Ambassador Membership:

• Full commitment 100% to social simulation sessions and the practical requirements of social simulations.

• Achieving a post-performance evaluation score of at least 70%.

• Ability to participate in media appearances (audio and/or visual/or written).

How can I receive the participation certificate after becoming a Social Responsibility Ambassador?

Certificates are awarded to ambassadors during the annual Community Responsibility Ambassadors ceremony, where candidates who have achieved Community Responsibility Ambassador membership are honoured.

How can I volunteer for 'Family Cohesion Support' activities?

You can check available volunteering opportunities through UAE Volunteer Platform.

Where are the 'Family Cohesion Support' activities held?

The events are conducted via 'Teams' Platform and in-person at all centres of the Family Development Foundation in (Abu Dhabi, Al Ain and Al Dhafra regions).

What are the requirements for borrowing books from the Zayed Humanitarian Library?

The borrower must be aged 12 years old or above.

How many books can I borrow at the same time?

You can borrow a maximum of 5 books.

What is the duration for which I can keep the borrowed books?

Three weeks, with the possibility of renewal.

How many branches does the Zayed Humanitarian Library have?

The library has 3 branches in the Emirate of Abu Dhabi: Rabdan Centre, Jebel Hafeet Community Centre, and Madinat Zayed Community Centre.

How can I obtain e-books?

You can obtain e-books through the Digital Library service in collaboration with the library affiliated with the Department of Culture and Tourism via the following link: https://library.dctabudhabi.ae/

How can I raise a complaint?

You can file a complaint through the Abu Dhabi Government Call Center at 800555, or through the Tamm digital platform or Tamm smartphone app.

How can I submit my suggestions?

You can submit your suggestions via the Abu Dhabi Government Call Center at 800555, or through the Tamm digital platform or Tamm smartphone app.

What are the requirements for registering in the Abu Dhabi Family Development Foundation's vendor list?

Supplier registration requires completing the following steps:

1. Register through the official website, the Abu Dhabi Government Procurement Gateway, managed by the Government Procurement Division.

2. Download and fill out the registration form.

3. Fulfill the registration requirements outlined in the registration form.

For more information, please visit the following link via the TAMM platform:

https://www.tamm.abudhabi/ar-AE/aspects-of-life/doingbusinesswithabudhabi/Procurement/Tenders/electronic-procurement-system

For more information, you can contact the Procurement and Logistics Support Department via email at: Suppliershappiness@fdf.gov.ae

How can I inquire about the Sheikha Fatima bint Mubarak Program for Community Excellence and Intelligence?

You can send your inquiries about the Sheikha Fatima bint Mubarak Program for Community Excellence and Intelligence to the following email address: awards@fdf.gov.ae

How can I obtain financial assistance from the Family Development Foundation?

Sorry, we are not the appropriate authority for requesting financial assistance.

What are the steps to apply for a vacant position at the Family Development Foundation?

Job applications and resumes are received through (the job search journey) on the (TAMM) platform. You can click on the following link to access the page:

https://www.tamm.abudhabi/wb/hra/apply-for-job-vacancy/version2/landing-page

How can I enroll in Al Bateen Scientific Private School?

To enroll in Al Bateen Scientific Private School, you can contact them at 026667911 or visit their website at: https://albateensch.abudhabi.ae/en/pages/default.aspx

How can I enroll in Al Dhabiania Private School?

To enroll in Al Dhabiania Private School, you can contact them at 026678282 or visit their website at: https://aldhabianiasch.abudhabi.ae/en/pages/default.aspx.

What is the procedure if I do not receive a certificate of attendance for the training workshops?

You should send the information about the attended workshop to the email address FDD@fdf.gov.ae or contact them at 024090165.

How can I apply for an internship opportunity?

Internship request is submitted through the FDF website via the following link:

https://www.fdf.gov.ae/en/eservices/fdfsrv/pages/training.aspx

How can I submit a request to offer courses or training workshops?

You can submit your request via the official email: INFo@fdf.gov.ae.

What are the official working hours of the Family Development Foundation?

From Monday to Thursday: 8:00 AM to 3:30 PM.

On Friday: 8:00 AM to 12:00 PM.

What documents are required for registration in the Family Development Foundation's services?

Emirates ID.

Are there any fees associated with the Family Development Foundation's services?

The services provided by the foundation do not require any fees and are completely free of charge.

Where can I see the details of my requests?

You can easily have an overview of your requests by clicking on the new 'My Requests' widget on TAMM.

How will I receive the certificate of participation after completing the requirements?

The certificate of participation will be sent within 10 business days at most after the completion of the training program, via the registered email.

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